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Owned and operated by Vivara Patio, our team is ready to help with orders, product questions, or patio design ideas.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. Larger items like pergolas and furniture sets may ship via freight carrier, and we will provide tracking details once your order is on its way.
How can I track my order?
Once your order ships, you will receive an email with tracking information. For freight shipments of patio furniture sets or gazebos, the carrier may also contact you directly to schedule delivery.
What is your return policy?
We offer 30-Day Returns on eligible items. If your patio furniture or accessory does not meet your expectations, please contact us to start the return process. Full details are available in our Return Policy.
Can I exchange an item for a different style or color?
Yes, exchanges are available within our 30-Day Returns window. If you would like to swap a fire pit table finish or choose a different patio set configuration, reach out and we will walk you through the options.
How do I choose the right patio furniture for my space?
Start by measuring your deck, patio, or garden area to determine the scale of furniture that fits comfortably. Our product pages include detailed dimensions for every set, and our team is happy to help you find the right match for your outdoor layout.
What materials are your pergolas and gazebos made from?
Materials vary by product and are listed on each product page. We select weather-resistant materials designed to hold up through sun, rain, and seasonal changes so your outdoor space stays looking great over time.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team replies to every inquiry within 24 hours during business days.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
30-Day Returns
If your patio furniture or accessory does not work out, our return process is simple and straightforward.
